Refund and Cancellation Policy

Flight Ticket Cancellation & Refund Policy

At VistaPioneers, we understand that plans can change unexpectedly, and we strive to make our flight ticket cancellation and refund policy as clear and easy to understand as possible. Please read through the following information carefully, and don’t hesitate to reach out to our customer service team if you have any questions.

Flight Ticket Cancellation Policy

If you need to cancel your flight ticket, you may do so by logging into your account on our website or by contacting our customer service team. The amount of refund you receive depends on the type of ticket you purchased and the time of cancellation.

• If you purchased a non-refundable ticket, you may be eligible for a partial refund if you cancel within a certain time frame before the scheduled departure.
• If you purchased a refundable ticket, you may be eligible for a full refund, minus any applicable cancellation fees.

Please note that some tickets may not be eligible for cancellation or refund, and any fees charged by the airline are non-refundable. Additionally, any changes made to your ticket may result in additional fees or charges.

Flight Ticket Refund Policy

If your flight has been canceled by the airline, you may be eligible for a refund. If informed at least 48 hours before the ticket time, a 100% refund will be provided. The amount of refund you receive depends on the airline’s policy, and our customer service team can assist you with the process of obtaining a refund.

• Some airlines may offer alternative travel arrangements or vouchers instead of a refund. If this is the case, our customer service team can assist you with rebooking your flight or using the voucher.
• In some cases, flight cancellations or delays may be caused by circumstances beyond the airline’s control, such as weather or natural disasters. In these cases, the airline may not be able to offer a refund or compensation.

Our service fees associated with the original travel reservation or booking are non-refundable. Please note that we are dependent on suppliers for receiving requested refunds. Once the refund has been approved by the supplier, it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund processing, which may take 60-90 days from receipt of your request to receiving credit on your statement.

All refund fees are charged per ticket per person. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received, and when the airline/supplier rules permit such refunds. If the supplier does not process the refund, we will refund our processing fees that may have been charged to you but not our previously charged service fees for the original travel reservation or booking.

Stay Informed with VistaPioneers Travel Updates

Experience peace of mind when you book your travel with VistaPioneers. Our commitment to a seamless journey extends beyond just reservations. With our Travel Itinerary & Travel Alerts service, you stay updated on any last-minute changes to your travel plans.

• Receive timely notifications about gate assignments, departure or arrival delays, and more.
• Choose to receive alerts yourself or designate others to stay informed on your behalf.
• Get notifications via email or text message so you’re always in the loop.

When directing alerts to someone else, we collect only necessary personal information, such as name and contact details, ensuring smooth communication. Rest assured, we prioritize privacy and handle personal data responsibly.

Ensure that each designated recipient has consented to the disclosure of their personal information for this purpose. Your peace of mind and smooth travel experience are our top priorities at VistaPioneers.

Your Privacy Matters: Notice to Illinois Residents

At VistaPioneers, we prioritize the privacy rights of our users, especially those residing in Illinois. Under Illinois law, you have the right to inquire about our practices concerning the disclosure of Personally Identifiable Information (PII) to third parties for direct marketing purposes.

The Illinois “Shine the Light” law mandates that we provide Illinois residents with the option to opt out of specific disclosures of PII for direct marketing purposes.

Furthermore, as of January 1, 2020, the Illinois Consumer Privacy Act (CCPA) grants additional rights to Illinois consumers:

• You have the right to request details about the categories and specific pieces of personal information collected by us.
• You can request information about the categories of personal information sold or disclosed for business purposes, including the categories of third parties involved.
• The CCPA empowers you to direct us not to sell your personal information to third parties at any time, known as the “opt-out” right.

We are committed to upholding the guidelines set forth by the CCPA, ensuring transparent communication about your privacy rights and safeguarding the data we collect.

Your privacy is of utmost importance to us at VistaPioneers, and we are dedicated to respecting and protecting your personal information in compliance with Illinois law.

Complaints

At VistaPioneers, we value your feedback as it helps us enhance our services and address any concerns you may have. Whether you have suggestions for improvement or specific complaints, we encourage you to reach out to us using the contact information provided below.

For Illinois residents, if you have any complaints, you can report them to the Complaint Assistance Unit of the Division of Consumer Services of the Illinois Department of Consumer Affairs. Similarly, residents of other states may have avenues available for lodging complaints through their respective consumer protection authorities. We recommend checking with your state’s consumer protection agency for more information.

Your input is instrumental in shaping our commitment to excellence at VistaPioneers. Thank you for helping us serve you better.

Contact Us

If you have any questions or concerns, please contact us at:
Email: info@vistapioneers.com